Our return policy is actually more beneficial than your legal rights. For example, the EU gives you a 14 day right of withdrawal, but we give you 28 days (for items that are not full price). In addition, our return policy applies to all our customers, regardless of whether they live in the EU or not.
Our warehouse processes all orders quickly, so we do not have the opportunity to cancel them.
We recommend that you refuse delivery of your order so that it can be returned to us and refunded (including shipping costs). Alternatively, you can return it to us (at your expense). We will refund it to you upon receipt of our deposit.
Your shipping costs will be refunded if you return your entire order within 14 days of receipt or if you notify us of your intention to return your entire order within 14 days of receipt.
Please note that refunds will be processed within 15 days of receipt of your package at our warehouse.